In-Tune Tap Privacy Policy

Last updated: 6 November 2026

This Privacy Policy applies specifically to the In-Tune Tap mobile application (the “App”) operated by In-Tune (“we”, “us”, or “our”). It explains what information the App collects, how that information is used, and who it may be shared with.

Our wider platform Privacy Policy is available at https://app.in-tune.uk/privacy. If you also use the main In-Tune web service, that policy applies to that service as well.

1. Who this policy covers

This policy covers merchants and individuals who download and use In-Tune Tap to accept in-person card payments (Tap to Pay / Stripe Terminal) on a supported phone or tablet.

2. Information the App collects

2.1 Information you provide

2.2 Information created by using the App

2.3 Device and technical information

The App uses the device camera / NFC / secure element capabilities only as required by Stripe Terminal Tap to Pay to read contactless payment cards. We do not use the camera for advertising or unrelated tracking.

3. Information we do not collect

4. How we use information

We use App-related information to:

5. Who we share information with

We share information only as needed to run the App:

We do not share your App data with other merchants. Customer receipt emails are used only to deliver the receipt you requested.

6. Legal bases (UK GDPR)

Where UK GDPR applies, we typically process personal data on these bases:

7. Data stored on your device

The App stores configuration locally (for example device key, Connect account ID, merchant label, and onboarding preferences) so you can keep using Tap to Pay without signing in each time. Clearing App data or uninstalling the App removes this local storage. You may need to recover or re-link the device afterwards.

8. Retention

We retain server-side transaction and account records for as long as needed to provide the service, handle disputes/refunds, collect platform fees, and meet legal and accounting requirements. Local device data remains until you clear it, sign out, or uninstall. Stripe may retain payment records under its own retention rules.

9. Security

We use industry-standard measures appropriate to a payments companion app, including encrypted transport (HTTPS/TLS) between the App and our servers, and reliance on Stripe Terminal for card-present security. No method of transmission or storage is completely secure.

10. Children

In-Tune Tap is intended for business / merchant use by adults. It is not directed at children under 13, and we do not knowingly collect personal information from children through the App.

11. International transfers

Our service providers (including Stripe and hosting providers) may process data in the UK, EEA, United States, or other countries. Where required, we use appropriate safeguards such as standard contractual clauses or other approved transfer mechanisms.

12. Your rights

Depending on applicable law (including UK GDPR), you may have rights to access, correct, delete, restrict, or object to certain processing, and to data portability. To exercise these rights for In-Tune Tap data, contact us at hello@in-tune.uk. You may also have the right to complain to the UK Information Commissioner’s Office (ico.org.uk).

13. Third-party services

Payments and Tap to Pay functionality depend on Stripe. Stripe’s processing of payment data is governed by Stripe’s own agreements and privacy disclosures. See also Stripe fees information at stripe.com/gb/pricing.

14. Changes to this policy

We may update this In-Tune Tap Privacy Policy from time to time. The latest version will be published at this URL, and we will update the “Last updated” date above.

15. Contact

Questions about this policy or In-Tune Tap privacy practices:

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