Terms & Conditions

Last updated: 6 November 2026

Please read these Terms and Conditions carefully before using In-Tune's Service.

1. Agreement to Terms

By accessing or using In-Tune's software-as-a-service platform for music tutoring management (the "Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these Terms, you may not access or use the Service.

2. Definitions

• "Service" means the In-Tune platform and all related software, features, and services
• "User", "You", "Your" means the individual or entity accessing or using the Service
• "Account" means your registered account with In-Tune
• "Content" means any data, information, text, files, or materials uploaded or created through the Service
• "Free Account" means our free lifetime account tier with limited feature access
• "Subscription" means a paid plan you have selected for access to subscription modules and paid features

3. Eligibility and Account Registration

To use the Service, you must:

• Be at least 18 years old or have parental/guardian consent
• Provide accurate, current, and complete information during registration
• Maintain and update your account information to keep it accurate
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account.

4. Service Description

In-Tune provides a cloud-based platform for music tutoring organisations to manage:

• Student and tutor information
• Lesson scheduling and calendar management
• Payment processing and billing
• Communication and messaging
• Homework and resource management
• Progress tracking and reporting
• Other features as described in the Service

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

5. Subscription and Payment

5.1 Subscription Plans

We offer various subscription plans with different features and pricing. We reserve the right to modify pricing with 30 days' notice to existing subscribers.

5.2 Payment Terms

• Subscriptions are billed in advance on a monthly or annual basis
• Payment is processed securely through our payment providers (e.g., Stripe)
• All fees are non-refundable except as required by law or as specified in our refund policy
• You are responsible for any taxes applicable to your subscription
• Failed payments may result in suspension or termination of your account

5.3 Free Trials

We may offer free trial periods. At the end of the trial, your subscription will automatically convert to a paid plan unless you cancel before the trial ends.

5.4 Free Lifetime Accounts

We may offer free lifetime accounts that do not require payment details to create. Free accounts include limited access and can be upgraded to a paid subscription inside the In-Tune app at Settings -> Subscriptions.

5.5 Upgrades and Downgrades

You may upgrade from a free account to a paid subscription at any time. Downgrading from an active paid subscription back to a free account is not supported.

5.6 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. You will continue to have access to the Service until the end of the paid period.

5.7 Inactive Business Accounts

For tutor business accounts, we monitor sign-in activity across all tutors linked to the business (not only business owners). If no tutor has signed in for an extended period, we may contact business owners and/or close the account as follows:

• 90 days of inactivity: We email business owners to warn that the account has been inactive, stating how long it has been since any tutor last signed in and that continued inactivity may lead to closure.
• Further 30 days without a tutor sign-in (120 days total): If still no tutor sign-in, we automatically remove the business account, delete associated In-Tune data, and cancel any active In-Tune subscriptions linked to that business.
• Stripe Connect: If your business had a connected Stripe account for card payments, our closure email may include a link so you can sign in to Stripe and withdraw any remaining balance. Stripe-held funds are not controlled by In-Tune after account closure.

Inactive-account notices are sent to business owners only. Any tutor signing in before the 120-day threshold prevents automatic removal. We may adjust these periods with reasonable notice; material changes will be communicated as described in Section 14.

6. User Content and Responsibilities

6.1 Your Content

You retain ownership of all Content you upload or create through the Service. By using the Service, you grant us a licence to use, store, and process your Content solely to provide and improve the Service.

6.2 Acceptable Use

You agree not to:

• Use the Service for any illegal or unauthorised purpose
• Violate any laws, regulations, or third-party rights
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorised access to the Service or other accounts
• Interfere with or disrupt the Service or servers
• Use automated systems to access the Service without permission
• Impersonate any person or entity
• Collect or harvest information about other users

6.3 Data Protection

You are responsible for ensuring you have appropriate legal basis and consent to process personal data (including student data) through our Service. You must comply with all applicable data protection laws, including UK GDPR.

6.4 Tutor Directory Listing and Email Communications

When you submit a tutor directory listing and agree to these Terms, you consent to In-Tune contacting you by email in relation to your listing and our services, including:

• Listing verification, approval, moderation, and publication updates
• Service updates, platform news, product announcements, and feature releases
• Promotional content, special offers, campaigns, and marketing communications relevant to tutors and tutoring businesses
• Follow-up messages about listing performance, engagement, and opportunities to improve visibility

You can opt out of non-essential marketing emails at any time by contacting us at hello@in-tune.uk. Operational or service-related emails may still be sent where required to provide the Service.

7. Intellectual Property

The Service, including its original content, features, and functionality, is owned by In-Tune and is protected by UK and international copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works of the Service without our express written permission.

8. Service Availability and Modifications

We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free operation. We may:

• Perform scheduled maintenance with reasonable notice
• Make updates and improvements to the Service
• Suspend access in case of security threats or violations

We are not liable for any downtime or service interruptions.

9. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for:

• Breach of these Terms
• Non-payment of fees
• Fraudulent or illegal activity
• Prolonged inactivity by business tutors, as described in Section 5.7
• At our discretion for any reason

You may close your business account at any time through Settings in the In-Tune app (business owners only). Upon termination, your right to use the Service ceases immediately. We may delete your account and Content after a reasonable retention period, or sooner where automated inactive-account closure applies.

10. Limitation of Liability

To the maximum extent permitted by law:

• The Service is provided "as is" and "as available" without warranties of any kind
• We do not guarantee the accuracy, completeness, or usefulness of any information
• We are not liable for any indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

11. Indemnification

You agree to indemnify and hold harmless In-Tune, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your Content or conduct

12. Dispute Resolution

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We encourage you to contact us first to resolve any disputes amicably before pursuing legal action.

13. Beta Service

In-Tune is currently in Beta. This means:

• The Service may contain bugs, errors, or incomplete features
• We may make significant changes without notice
• We welcome feedback to help improve the Service
• We do not guarantee stability or feature completeness

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on this page
• Sending an email notification to your registered email address
• Displaying a notice within the Service

Your continued use of the Service after changes become effective constitutes acceptance of the new Terms.

15. Contact Information

If you have questions about these Terms, please contact us at hello@in-tune.uk.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and GDPR commitment, constitute the entire agreement between you and In-Tune regarding the Service and supersede all prior agreements and understandings.

18. Cookie Preferences and Consent

When you use our Service, we may use cookies and related browser storage, including analytics, to operate and improve the product.

Cookie categories:

• Essential cookies (or equivalent browser storage): Required for core operation, security, and saving preferences such as cookie notice acknowledgement.
• Analytics cookies/tools: Used to understand usage and improve performance, reliability, and content.

You can clear cookie/browser storage preferences at any time in your browser settings. For more detail on data handling, please see our Privacy Policy.

Our Commitment to GDPR & Data Protection

Last updated: 6 November 2026

1. Introduction

In-Tune is fully committed to compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We recognise the importance of protecting personal data and are dedicated to maintaining the highest standards of data protection and privacy.

2. Our Data Protection Principles

We adhere to the following core principles:

• Lawfulness, Fairness, and Transparency: We process personal data lawfully, fairly, and transparently
• Purpose Limitation: We collect data only for specified, explicit, and legitimate purposes
• Data Minimisation: We collect only the data that is necessary for our purposes
• Accuracy: We keep personal data accurate and up to date
• Storage Limitation: We retain data only for as long as necessary
• Integrity and Confidentiality: We implement appropriate security measures to protect data
• Accountability: We take responsibility for compliance and demonstrate it through documentation

3. Legal Basis for Processing

We process personal data based on the following legal grounds:

• Contract Performance: To fulfil our contractual obligations to provide the Service
• Legitimate Interests: For business operations, security, and service improvement (where our interests don't override your rights)
• Consent: Where you have given explicit consent for specific processing activities
• Legal Obligations: To comply with applicable laws and regulations

4. Data Subject Rights

We fully support and facilitate the exercise of your data protection rights:

• Right of Access: You can request a copy of your personal data we hold
• Right to Rectification: You can request correction of inaccurate data
• Right to Erasure ("Right to be Forgotten"): You can request deletion of your data in certain circumstances. In-Tune removes/anonymises user-linked account data by default; full business-wide deletion (including subscription cancellation) is applied where the requester is the sole business owner.
• Right to Restrict Processing: You can request limitation of how we process your data
• Right to Data Portability: You can receive your data in a structured, machine-readable format
• Right to Object: You can object to processing based on legitimate interests
• Rights Related to Automated Decision-Making: You have rights regarding automated processing and profiling

We will respond to all requests within one month (or inform you if we need more time).

4.1 Account Deletion Scope

When a deletion request is submitted through In-Tune:

• Standard user deletion: We remove or anonymise records linked to that user account, while preserving only the minimum information we must retain for legal, tax, accounting, fraud prevention, or security obligations.
• Sole owner deletion: If the requester is the sole owner of a business account, we treat the request as a full business closure, which includes business-wide data removal and cancellation of the related subscription.
• Inactive business closure: Where no tutor linked to a business has signed in for 120 consecutive days (after a prior warning at 90 days, as described in Section 5.7), we automatically remove the business account, delete associated data, and cancel linked subscriptions. Business owners are notified by email.

5. Data Security Measures

We implement comprehensive technical and organisational measures to protect personal data:

• Technical Measures:
  • End-to-end encryption for sensitive communications
  • Encryption at rest for stored data
  • Secure authentication (multi-factor authentication available)
  • Regular security updates and patches
  • Network security and firewalls
  • Secure backup and disaster recovery procedures
• Organisational Measures:
  • Staff training on data protection
  • Access controls and role-based permissions
  • Regular security audits and assessments
  • Data protection impact assessments for high-risk processing
  • Incident response procedures

6. Data Breach Notification

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will:

• Notify the Information Commissioner's Office (ICO) within 72 hours where required
• Inform affected data subjects without undue delay
• Provide clear information about the nature of the breach and steps being taken
• Document all breaches for compliance purposes

7. International Data Transfers

If we transfer personal data outside the UK or EEA, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the ICO
• Adequacy decisions by the relevant authorities
• Other approved transfer mechanisms under GDPR

8. Data Protection Officer

While we may not be legally required to appoint a Data Protection Officer (DPO), we have designated personnel responsible for data protection. For data protection inquiries, please contact us at hello@in-tune.uk.

9. Third-Party Processors

We work with trusted third-party service providers who process data on our behalf. All processors are:

• Subject to contractual obligations to protect your data
• Required to comply with GDPR and data protection laws
• Regularly assessed for security and compliance

10. Your Right to Complain

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113

We encourage you to contact us first so we can address your concerns directly.

11. Contact Us

For any questions about our GDPR compliance or to exercise your rights, please contact us at hello@in-tune.uk.

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